1. Introduction
MetriQual ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI gateway platform and services.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, password)
- Organization details (company name, size, industry)
- Payment information (processed securely through our payment providers)
- API keys and configuration data for AI providers
- Support and communication data
2.2 Automatically Collected Information
- API usage data (requests, responses, latency, costs)
- Device and browser information
- IP addresses and location data
- Cookies and similar tracking technologies
- Log data (timestamps, errors, performance metrics)
2.3 AI Request Data
- Prompts and responses sent through our proxy
- Model selection and configuration
- Token usage and pricing data
- Performance and analytics metrics
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our AI gateway services
- Process API requests and route them to AI providers
- Generate analytics and usage reports
- Bill for services and process payments
- Detect and prevent fraud or abuse
- Improve our products and develop new features
- Send service updates and technical notices
- Provide customer support
- Comply with legal obligations
4. Data Storage and Security
Encryption: All API keys and sensitive data are encrypted at rest using AES-256-GCM encryption. Data in transit is protected using TLS 1.3.
Storage: Your data is stored on secure servers provided by Supabase (PostgreSQL) and Cloudflare. API request logs are retained for 90 days for analytics purposes.
Access Control: We implement strict access controls and regularly audit our security practices. Only authorized personnel have access to user data.
5. Data Sharing and Disclosure
We may share your information with:
5.1 Third-Party Services
- AI Providers: OpenAI, Anthropic, Google, Mistral, etc. (your prompts and API requests)
- Authentication: Supabase (account data, authentication)
- Payment Processing: Razorpay (payment information, including international cards via PayPal)
- Email: SendGrid (transactional emails)
- Infrastructure: Cloudflare, Digital Ocean (hosting and CDN)
5.2 Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights, property, or safety.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Data Portability: Export your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
- Withdraw Consent: Revoke consent for data processing
To exercise these rights, contact us at privacy@metriqual.com
7. Cookies and Tracking
We use cookies and similar technologies for:
- Authentication and session management
- Preference storage (theme, settings)
- Analytics and performance monitoring
- Security and fraud prevention
You can control cookies through your browser settings. Note that disabling cookies may affect functionality.
8. Data Retention
- Account Data: Retained until account deletion
- API Request Logs: 90 days (for analytics and billing)
- Billing Records: 7 years (tax compliance)
- Support Tickets: 2 years
9. International Data Transfers
Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us: